Shipping Policy

Most in-stock orders ship within 1-2 business days. Unless otherwise requested, EOTechGear ships FREE of charge on most orders over $29.95 for which the destination is within the contiguous 48 states. In support of our military, most orders over $29.95 shipping to Military APO/FPO/DPO addresses are transported FREE of charge via USPS Priority Mail. Please review our guidelines on how to enter a U.S. Military address when placing an order.

EOTechGear allows you to use UPS or USPS express shipping methods for faster delivery. Please note orders requesting expedited shipping are exempt from our Free Shipping offer. For more information, review our domestic and international shipping options.

Appropriate shipping charges apply for all shipments to Alaska, Hawaii, U.S. Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands and U.S. Minor Outlying Islands) and international addresses. For more detailed information, please read our section on calculating shipping costs.

While most products are shipped at no additional cost, there are exceptions. Items above our carriers’ weight limits (UPS>150 lbs. and USPS>70 lbs.) and exceeding maximum size restrictions are assessed a shipping charge and must be transported via motor freight. Products exempt from our Free Shipping offer indicate so on their respective product pages. You are always notified when shipping charges apply prior to the fulfillment of an order. Please note EOTechGear reserves the right to upgrade the selected shipping method on an order at no additional cost to you. In addition, there are no handling fees unless displayed on specific product pages. Items containing hazardous materials or requiring extra care are subject to special handling fees, change in shipping method and possible exceptions to our Return Policy.

The following domestic shipping options via UPS and USPS are currently available:

Carrier	Estimated Time of Arrival	Service Area
UPS
UPS Ground	Non-guaranteed delivery typically in 1-5 business days. View the transit map to view how long it will take UPS Ground service to deliver the package to a given address.	To all 50 states and Puerto Rico.
UPS 3 Day Select	Guaranteed delivery by the end of the third business day.	To the 48 contiguous states.
UPS 2nd Day Air	Guaranteed delivery by the end of the second business day.	To all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii.
UPS Next Day Air Saver	Guaranteed next business day delivery by 3:00 or 4:30 P.M.	To the 48 contiguous states. Not available to destinations where UPS Next Day Air delivery is committed by end of day.
UPS Next Day Air	Guaranteed next business day delivery by 10:30 a.m., noon, or end of day, depending on destination.	To all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii.
UPS Next Day Air Early A.M.	Guaranteed next business day delivery by 8:00 a.m. to major cities in the 48 contiguous states.	To the 48 contiguous states and limited addresses in Alaska, including Anchorage.
USPS
USPS Priority Mail	Delivery typically in 2-3 business days.	To all 50 states. Contents must reasonably fit within the Priority Mail packaging and weigh < 70 lbs.
USPS Express Mail	Guaranteed overnight delivery to most locations.	To all 50 states. Contents must reasonably fit within the Priority Mail packaging and weigh < 70 lbs.

Reminder:

Guaranteed delivery does not apply when a package is delayed due to adverse weather conditions or other activity beyond our control. There are no credits issued if such activity or circumstances change the estimated arrival time of an order.

Estimated times of arrival do not include order processing times and only indicate when a product is to arrive after leaving our warehouse. Therefore, please allow 1-2 business days for all in-stock items to ship from EOTechGear in addition to the estimated times of delivery.

In addition, although EOTechGear makes every effort to guarantee timely delivery on all orders, EOTechGear assumes no liability in cases where shipment is delayed due to circumstances beyond our control. Furthermore, EOTechGear assumes no liability when customers fail to properly communicate shipping information.

Yes. Both UPS and USPS provide Saturday delivery as an option for our customers.

UPS Saturday delivery orders incur an additional $15 fee in addition to the expedited freight charges. Please note UPS Saturday delivery is available only with UPS Next Day Air orders containing in-stock items placed on Fridays before 12 P.M. Central Standard Time (CST) and UPS 2nd Day Air orders placed before 12 P.M. CST on Thursday. For phone orders, please approve all Saturday delivery fees with the EOTechGear representative. For online orders, you must note authorization of all fees and request Saturday delivery in the notes.

Reminder:

If an expedited order for UPS does not reference a Saturday delivery, the shipment will arrive the following week.

USPS delivers orders on Saturdays to certain locations at no additional fee. For USPS, there is no differentiation between Saturday and any other business day. Therefore, you cannot choose Saturday delivery on USPS orders nor does USPS guarantee Saturday delivery.

EOTechGear ships worldwide to those countries where UPS and USPS services are available. Shipping Terms are FOB Northbrook, Illinois, U.S.A. (see Incoterms 2000, International Chamber of Commerce (ICC), http://www.iccwbo.org/Incoterms/index.html?id=40772)

Carrier	Estimated Time of Arrival	Service Area
UPS
UPS Worldwide Expedited	Delivery in 2 business days to Canada.	Packages must be < 150 lbs. Cost of shipping includes brokerage fees.
UPS Worldwide Express	Delivery by the next business day to Canada and Mexico.	Packages must be < 150 lbs. Cost of shipping includes brokerage fees.
UPS Worldwide Saver	Next business day delivery to Canada and Mexico.	Packages must be < 150 lbs. Cost of shipping includes brokerage fees.
UPS Standard to Canada	Delivery date based on origin and destination.	For shipments destined to Canada. Packages must be < 150 lbs. Brokerage Fees Apply.
USPS
USPS Priority Mail International	Reliable and economical means of sending merchandise worldwide.	Packages up to 70 lbs. Cost of shipping includes brokerage fees.
USPS Express Mail International	Fastest method of sending packages worldwide with guaranteed service to select destinations.	Packages up to 70 lbs. Cost of shipping includes brokerage fees.

For international orders, check local rules and regulations about all custom/brokerage fees, duties, taxes and restrictions imposed on goods imported into the country of destination. Please note all fees mentioned above are the responsibility of the recipient and not EOTechGear. All costs incurred on a refused delivery because of high custom or brokerage fees, duties or taxes imposed by the country of destination are the responsibility of the customer.

To lessen international brokerage fees, choose UPS Worldwide Expedited, UPS Worldwide Express, UPS Worldwide Saver, USPS Priority Mail International or USPS Express Mail International. For orders addressed to Canada, brokerage fees apply only when the shipping method is UPS Standard to Canada. Please click here for UPS Rates for Customs Clearance into Canada.

For more details, please visit our International Orders Policy.

Shipping costs are always provided to you prior to the completion of a purchase.

To determine the shipping cost (when applicable):

1. Choose "Add to Cart" to place the item(s) into the shopping cart
2. On "View Cart" page, enter the ship to zip code (if in the U.S.), country of destination and shipping method into the Shipping Calculator
3. Hit "Apply"

Once the page reloads, the total will appear (including cost of product, shipping and any other fees/taxes, if applicable). Remember, all charges apply only after the point of order fulfillment.

Reminder:

It is critical to enter a valid shipping method at the time of checkout. An incorrect method of shipping is entered if the message, "The shipping method you specified is not available for your address" appears. In addition, adjust the shipping method if the order contains a shipping charge of $0 and has a destination outside of the contiguous 48 states (excluding orders whose terminus is a Military APO/FPO/DPO) or a shipping method other than UPS Ground for domestic orders. For all orders, please choose a valid shipping option to expedite an order and to ensure proper charges. Please be aware EOTechGear reserves the right to alter invalid shipping methods without notice.

Tracking provides detailed progress of packages while in transit to their destination. An automated email is sent with a UPS or USPS tracking/delivery confirmation number upon shipment. To check the status of an order, please view our Order Status Page.

UPS Package Tracking

All UPS orders are traceable on our UPS tracking page or directly on the UPS website. To track a package on the UPS site, just enter the UPS tracking number in the "Track by Number" box and select "Track". UPS scans each package and updates the tracking number with the latest information at each checkpoint. The status of the package displays where the shipment is and, if received, who signed for it (if available) and the time of delivery. Please note, for most orders, it might take up to 24-48 hours for the first scan to show on the UPS website.

USPS Package Tracking

All USPS packages are traceable on the USPS site. Please note that a USPS delivery confirmation number is not the same as a UPS tracking number. Instead, the USPS delivery confirmation number’s primary purpose is to confirm the arrival of a package to the recipient. Therefore, a USPS delivery confirmation number is not updated as frequently as a UPS tracking number. Once the package arrives, USPS updates the website to reflect receipt, including the time of the delivery and location provided. Please note that USPS uses delivery confirmation numbers with all shipments made via USPS Priority Mail, USPS Priority Mail International and USPS Express Mail International. Delivery time is not guaranteed on packages shipping to Military APO/FPO/DPO addresses. Finally, delivery confirmation is not available to U.S. Territories except Puerto Rico and the Virgin Islands.

Contact us if any help is needed with tracking an order.

Yes. Please contact us immediately to request a delivery intercept. All successful intercepts are subject to an $12 fee per tracking number (plus any transportation charges).

UPS can fulfill four types of delivery intercepts:

1. Return to Sender: The return of the shipment to EOTechGear for a refund or exchange.
2. Deliver to Another Address: Rerouting the package to a new address for delivery.

   Reminder: As PayPal requires confirmation of all addresses, the Deliver to Another Address option is not available for orders paid via PayPal. As an alternative, please be sure to cancel the order prior to shipment and place a new order either online or by phone with the updated information included. Please note that once a PayPal order ships, we are unable to change the routing of a package.

3. Will Call: Holding the package for the consignee at the nearest UPS location for pickup.
4. Reschedule Delivery: Holding the package for delivery on a future date up to 5 business days from the original business date.

Note:

To avoid a fee using the Will Call/Reschedule Delivery options, you can institute a Delivery Change Request. This option allows UPS to alter the original delivery instructions for the shipment only after the first delivery attempt. Just dial 1-800-PICK-UPS and ask for a Delivery Change Request from a representative. For example, if you are unable to sign for a package requiring a signature, you can instigate a Delivery Change Request. This allows you to pick up the package at the nearest UPS facility or to reschedule a delivery for a future date within 5 business days from the originally scheduled delivery date. All Delivery Change Requests must be completed by the customer and only after the first driver attempt at delivery. Additionally, you can refuse a delivery of any package at no charge. To refuse a package, you need to be home at the time of delivery and advise the UPS driver accordingly. Please note original shipping charges are not refunded if a package is refused in cases where a receiver is no longer willing to pursue an order.

Delivery intercepts and delivery change requests are never guaranteed and are for domestic UPS orders only. However, we only charge your account for a successfully completed intercept. To avoid the necessity of an intercept, check the address before finalizing an order and be available when the package arrives. For the cancellation of orders, please contact us prior to shipment.

Contact us within 30 days of receipt if a package arrives with an item not in the order or the product does not work properly; we will gladly exchange the unwanted item for a suitable replacement. When this occurs, EOTechGear furnishes a UPS prepaid shipping label to our customers to cover all return shipping charges.

To receive a UPS prepaid label:

1. Please generate a Return Merchandise Authorization (RMA) Number. No return or exchange is accepted without a RMA Number.

2. Contact us immediately with detailed information about the source of the issue.

3. A prepaid label is sent from UPS to your email address within 1-2 business days with instructions on proceeding.

Reminder:

Customers are required to fill out a RMA before a label is sent. Please do NOT return product without a UPS prepaid label. No refunds are issued if a customer requests reimbursement for return shipping charges without contacting EOTechGear for a prepaid return label first or when a prepaid shipping label was provided.

Upon receipt of a completed RMA and a request for a prepaid label, an email is sent to the account provided at the time of ordering with a prepaid shipping label for all items under $1,000. Print out this label, attach it to your box and drop it off at the nearest UPS facility. EOTechGear issues a call tag for items over $1,000. When a call tag is issued, a UPS truck will make three attempts to physically pick up the package from your ship to address provided at the time of ordering.

Note:

Labels are sent via email by UPS. If you have not received a label as expected, please ensure that the email was not filtered by checking your Spam folder. If the prepaid label still is not received, please contact us.

When the product returns to EOTechGear, our Returns department will process the RMA in accordance with our Return Policy. Upon inspection, if we determine the item is not defective, broken, incorrect, or that the customer misused the merchandise, EOTechGear will charge the customer's account the return shipping fees.

EOTechGear requires our carriers to acquire a signature confirmation for certain orders. In addition, drivers may require a signature when delivering to certain locations. In some cases, you may be unavailable to sign for the package when the carrier arrives. When this occurs, you can institute a Delivery Change Request after the first delivery attempt. For specific information on completing a Delivery Change Request, please read the section about re-routing a package.

EOTechGear partners with only the most reliable carriers and apologizes for any delays caused by lost or damaged packages. We immediately work on shipping errors with our carriers and most claims are resolved within two weeks from initiation to ensure you are completely satisfied.

If you don’t want to wait until the damage or loss investigation is completed and you want us to send a replacement item right away, please contact us. We will ship the item right out to you (assuming it is in stock). We will have to charge your credit card for the replacement and will refund the money for your original order once the carrier confirms the shipping damage or loss and pays us the insurance settlement.

Please contact us if you have any questions.

For addresses outside the United States:

• Enter the city name in the "City" field
• Enter the postal code in the "Zip Code" field
• Select the country from the "Country" dropdown field
• Enter the state/province name in the "State" field; leave this field blank if not applicable

For United States Territories (Puerto Rico, Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, and U.S. Minor Outlying Islands)

• Enter the territory abbreviation in the "State" field
• Enter United States in the "Country" field

For United States Military addresses:

• Please use USPS Priority Mail only
• Enter Grade/Rank/Rating and full name in the "Name" field
• Enter Unit number, CM Room Number, PSC Number in the "Address" field
• Enter APO/FPO/DPO in the "City" field
• Enter AE (AA/AP/FP) in the "State" field
• Enter the Zip code in the "Zip Code" field

Please review all information before submitting an order to ensure accuracy. If an order needs revision or cancellation, immediately contact us. If the order is still in our possession, EOTechGear will try to fulfill the request. If the necessary change cannot be made before shipping, a Delivery Intercept can be instituted for a $12 fee or the items may be returned per our Return Policy. For more information on canceling an order, review our Order Cancellation Policy Page.

All orders shipping to U.S. Military addresses must comply with U.S. Export Control Laws and Regulations. Under these laws, all shipments to an APO/FPO/DPO are considered international; therefore, export restrictions are applicable. For more information, refer to our Export Policy and Export Restrictions Page.

For items ordered that are restricted, controlled, or require an Export License, a representative from EOTechGear will contact the customer within 48-72 hours to discuss shipping options. Please note orders that include products on the United States Munitions List (USML), in accordance with the International Traffic in Arms Regulations (ITAR), Title 22, Code of Federal Regulations Part 120-130, can never ship and are cancelled.

Please feel free to contact us if you have any questions via phone or email.