Contacting an EOTech Factory Gear Store Representative
If you have questions for the team at the EOTech Factory Gear Store, we encourage you to email our customer service center using the Contact Form on this website or calling 888-255-5373. Our team is available Monday-Friday: 8:00 AM to 5:00 PM (EST). Your dedicated customer service representative will make sure you find the information you need.
For your protection, the shipping address must match the address associated with your credit card. No Exceptions. All orders are delivered via FedEx and FedEx Smartpost. No PO Box addresses permitted.
Our goal is 100% accuracy on quantity and timelines for all shipments. EOTechGear.com processes orders Monday-Friday. All orders for in-stock merchandise are processed within 48 hours M-F.
For all credit card orders a shipping fee may be applied based on the package size and weight unless otherwise noted.
All orders should arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. Also make note of any damage to the box should you find a discrepancy. If you have questions about the items received, please e-mail us using the Contact Form on this site.
For your convenience, interactive tracking numbers are available in the Order History section of your EOTech Gear Account page.
Availability of Inventory
Occasionally, an item you wish to order may be out of stock or there may be fewer than you need. We do our best to ensure this does not happen. Although inventory is monitored daily and re-orders are usually placed well in advance, there are many factors that can lead to an item being out of stock.
You can help minimize inconvenience for everyone when you:
- Order well in advance of your in-hand date.
- Warn us in advance if you plan on depleting all the inventory of a specific item.
- Let us know if you have an upcoming need, which cannot be met by the existing inventory quantity.
- Choose an alternate item in case the one you want is out of stock.
Finally, if you really need something and there is no stock, please email EOTech Gear Customer Service. It’s always possible that the quantities you need are already in production or close to being delivered.
If you have an EOTech sight that arrived damaged or defective, please request a return authorization request for repair through EOTech's Return Authorization Request Form.
REFUND REQUESTS, EXCHANGES, OR RETURNS WILL NOT BE ACCEPTED. Product deemed defective will be replaced free of charge within 30 days of the original order date. Exchange requests will be accepted within 30 days of the original order date. Customer is responsible for return shipping on all product exchanges. Sights and Magnifiers are not eligible for a product exchange, return, or refund.
Return Process (Gear & Apparel Only)
Write on the original packing list which item you are returning. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, the person's name that placed the order and your address.
Return the package to:
ATTN: EOTech Gear Returns
4676 Freedom Dr.
Ann Arbor, MI 48108
United States of America